A Solution in Search of a Problem

During my freshman year in college, I took an entry-level sociology class. I candidly do not remember much from the class. After all, I was young and inexperienced. I still had a lot to learn about how social issues impact large groups of people.

Nonetheless, I learned a principle that has stuck with me for more than 40 years. Midway through the semester, the professor explained a concept that has forever changed how I view organizations.

When an organization is formed to address a cause, the continued existence of the organization becomes more important than the cause.

To emphasize his point, the professor referenced the March of Dimes, a group that was founded in 1938 to combat polio. The group was highly efficient in raising money to fight the dreaded disease. By the late 1950s, polio had been eradicated, thanks to the life-saving vaccine developed by Dr. Jonas Salk and funding from the March of Dimes.

My professor explained that the March of Dimes was a wonderful organization that had accomplished great things. The group came into existence to fight a horrible disease. And it succeeded in eliminating the disease.

Photo by Jon Tyson on Unsplash

But as a result of its success, the March of Dimes had a full-blown institution in place with no battle to fight. Rather than disband, the group changed its focus (today we would say it “rebranded” itself) from fighting polio to fighting birth defects because, as my professor cynically explained, “No one can ever eliminate all birth defects.” By changing its focus from fighting polio to fight birth defects, the March of Dimes became immortal.

My professor did not tell the story to condemn the March of Dimes. Rather, he referenced it to show the sociological phenomenon of institutional self-preservation.

I’ve thought about that principle repeatedly over the years. Every day, passionate people start new organizations to address serious social needs. Businesses, political organizations, and community groups all come to life around a common vision championed by true believers who are fervent in their desire to fight for their noble cause.

Over time, however, organizations that once operated on a shoestring can find themselves flush with cash. They hire professional staff to battle for their cause. The group accomplishes some worthwhile goal, which emboldens the organization to continue pursuing its cause. Gradually the focus of the organization changes from fighting for the cause to ensuring the continued existence of the organization, along with the attendant power, prestige, and paychecks that accompany the fight.

Consider the organizations that you belong to. Do they still meet the stated objectives that caused you to join? Or has the purpose of the group morphed into something other than what initially drew you into the group? If you and the organization no longer have compatible expectations, it may be time to leave the group. And if the organization has fulfilled its stated purpose, it may be time to disband the group.

Human nature recoils at shutting down a vibrant organization simply because it no longer fills the need it was created to address. Instead, once an organization is set into motion, it will grow and expand its reach as it morphs its mission to justify its continued existence.

Rather than seeking to fulfill an urgent need, the organization becomes a solution in search of a problem.

Always and Never

Unveiling a new product or service is an exciting event. 

From the moment that the seed of the idea first germinates in your mind until the time you display the full bloom in all its glory, you think about your growing idea every day.  It is your brainchild, something that you have nurtured with your full time and attention, often for months or years.

But when is that project completed? The longer I think about a project the more detailed that project becomes. If I don’t stop myself, I end up with a project that may be impossible to complete.

A few years ago, a speaker at a conference for entrepreneurs taught me something that has helped me remove the tethers from my ideas and allow them to fly earlier. The topic was how to prepare your pitch for prospective investors. 

“How do you know when your presentation is ready?” the speaker asked. “The answer is simple:  always and never.” 

Your presentation is always ready, he explained, because you may have to give it today. And it is never ready because once you give it, you will continue to work on and improve it.

Always and never. The idea has great power to help you move forward. 

If you wait to unveil your ideas until everything is perfect, you will have nothing to unveil. No matter how well conceived your idea, you will with time find ways to improve and enhance the idea. There never is a perfect time to unveil the idea. You have to instead decide when things are developed well enough to unveil.

Let’s say, for example, that you are reworking your website.  (And who isn’t?)  You can wait until everything is completed and perfect before you unveil your new website. Or you can unveil your new website in stages, presenting each new portion of the website as it becomes available. 

Adopting “always and never” as your motto helps you break monumental tasks into smaller components. Redesigning your website is a monumental task if it entails graphic elements, new design, search engine optimization, a blog, RSS feeds, media room, and new content. By the time you get through that list, you will have developed an entirely new list of projects.

If, on the other hand, you view an updated website as an “always and never” project, your list can consist of subcomponents of each of the larger tasks. Though redesigning a website may seem like a monumental task, you can complete smaller, discrete tasks.

When is your sales pitch done? Always and never. Your employee handbook? Your business plan? Your research and development? Always and never.

Stop worrying about perfection and instead focus on completing smaller, discrete tasks. When you recognize that your projects are “always and never” done, you have discovered the recipe for success.